APIs Business Process Outsourcing call center software Personalization 
NobelBiz
APRIL 18, 2021
Types of Software Service Providers Depending on the industry and the business model of the call center, this might require several different contracts for: Call center software platform: this is the actual software that your agents will use and it is the central piece of the entire software architecture of a call center.
Babelforce
NOVEMBER 30, 2022
Estimated wait time is an estimate – usually calculated on a rolling basis by call center software – of the length of time a caller will have to wait in a queue before an agent answers. Application Programming Interface (API). An API is an application programming interface. Call Line Identification (CLI).
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