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Contact Center Terminology – Abbreviations & Key Terms Explained!

Babelforce

NOVEMBER 30, 2022

ESat can be measured by surveying staff to establish an Employee Satisfaction Index (ESI). Application Programming Interface (API). An API is an application programming interface. Automatic callback. Expected Wait Time? Technology. Voice of the Customer (VoC).

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Contact Center Interactive Voice Response Call Center Automatic Callback 52
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How to Achieve Customer Engagement with Call Center Technologies?

NobelBiz

FEBRUARY 21, 2023

Gain Valuable Data with a CRM System The information gained from customer satisfaction surveys and customer relationship management CRM tools is priceless. Web Call Back: The best feature to deal with high-volume phone calls The customer can schedule a callback through the Web Call Back feature.

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Call Center Technology Interactive Voice Response Automatic Callback 52
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