APIs Automatic Callback Contact center software Self service 
Babelforce
OCTOBER 12, 2021
Automatic callback, (AKA “ virtual queuing ”) allows customers to request a return call if the current line is busy or if no agent is available to answer them. How does automatic callback work? It is possible to purchase contact center software that offers the single specific use case of virtual queuing.
Babelforce
NOVEMBER 30, 2022
Wrap-up time is the time that it takes a call center agent to perform call-related tasks after the call has ended (such as recording outcomes or escalating a complaint). Application Programming Interface (API). An API is an application programming interface. Automatic callback. Virtual contact center software.
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