Analytics Quality management Upselling Wait times 
8x8
DECEMBER 3, 2018
On Black Friday of 2017, though, the company realized that customer call abandonment had spiked—likely due to longer-than-normal wait times. Lenox made this discovery because they have robust contact center analytics that give real-time notification of trouble areas so issues can be immediately rectified.
Enghouse Interactive
SEPTEMBER 3, 2021
Their overall revenue growth was attributed to increased customer engagement, higher levels of satisfaction, and more extensive conversations with appropriate subject matter experts (SME’s) resulting in more upsell and cross-sell opportunities. The Upside of a Single-Source UC/CC Solution.
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Dialer 360
OCTOBER 12, 2018
Latest interactive IVR, ACD, CTI, email, text, chat, social media, and quality management. Commanding analytics capabilities which provide actionable contact center insights. The solution is also seamlessly integrated email and real-time chat into a unified platform. With comprise a conventional contact center.
Comm100
AUGUST 21, 2018
As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” Wait Time – How long are your visitors kept waiting before a live chat session starts up? One of those considerations is metrics.
Comm100
AUGUST 21, 2018
As Forrester notes in their 2016 report, How Analytics Drives Customer Life-Cycle Management , “Every customer interaction leaves a trail of customer data waiting to be analyzed.” Wait Time – How long are your visitors kept waiting before a live chat session starts up? One of those considerations is metrics.
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