Contact Center Technologies 2017: find out what 23 experts say
RichCall
SEPTEMBER 13, 2017
To make the business model of IoT work, companies must keep a close eye on emerging IoT ecosystem components, networking protocols, security, data models, and analytics to connect with contact center solutions and act on the received triggers. Customer Journey Maps. Speech Analytics. Kate Legett. Lutz Remmers. Shep Hyken.
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