Remove Analytics Remove Interactive Voice Response Remove Omni-channel support Remove Quality management
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2020 Contact Center Investment Priorities

DMG Consulting

Systems in which they plan to invest are: intelligent virtual assistants (IVAs), bots, robotic process automation (RPA), analytics-enabled quality management (AQM), self-service, WFM and more. Digital Transformation and Omni-Channel Support. Cloud-Based Contact Center Solutions. Final Thoughts.