Analytics Inbound sales Multi-channel support Technology 
Global Response
FEBRUARY 13, 2022
May be either inbound or outbound , or both. Some call centers may also provide some multi-channel support, such as email, social media, web chat or other capabilities. However, a call center’s primary goal is to provide exceptional telephone support. Looking for field support or store support?
ProProfs Blog
JULY 29, 2020
However, before we explore these strategies, let us first understand what makes phone support ahead in the ‘race of customer support channels’. . In a Multichannel World Why Phone Support is Still Relevant? . As businesses embrace technology, the way customers communicate with them has taken a massive turn.
Expert insights. Personalized for you.
62 
Let's personalize your content