Analytics Exercises Strategic Value Surveys 
ClearAction
MAY 29, 2016
Voice-of-the-customer programs (Net Promoter surveys, customer advisory boards, user groups, etc.) Customer success managers, predictive analytics , content marketing, and digital marketing can educate customers in the right ways at the right times, from their viewpoint.
Tenfold - Contact Center Blog
NOVEMBER 30, 2017
With evolving customer expectations and service complexities, contact centers are poised to deliver strategic value and profitability to organizations. Don’t send an annual survey to see if they’re satisfied with your products, contact center or delivery performance.
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