CSR Inc.

JULY 17, 2016

While I agree with the gist of the article about ways in which technology can positively impact the call center workplace (some are common talking points for me as well), I want to focus on two in particular that inevitably come up in discussions with call center managers: gamification and coaching/feedback.

Call Center 48

Call Center Technology Gamification Coaching 48

Fonolo

NOVEMBER 17, 2020

Understanding these trends will help strengthen your contact center game and give you “hero status” with customers and employees. Storyline: Gamification. While much has changed in the last decade, one storyline will remain constant: Contact center teams will continue to face surges in call volume bravely.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

Noble Systems

MARCH 19, 2021

And because they can connect from anywhere, smaller companies can take advantage of using a virtual call center for small business – staffing their teams with remote workers in multiple locations, rather than requiring a large site with physically-wired agent workstations. The Best SMB Call Center Solutions and Features.

call center software 98

call center software Call Center Interactive Voice Response Contact Center 98

JustCall

APRIL 5, 2023

Monitor, whisper, or barge – Monitor live agent calls and provide help through whispers or by joining the call in real-time. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

voip 52

voip Interactive Voice Response APIs Contact Center 52