Analytics, Customer emotions, Entertainment and Surveys

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Analytics

Customer emotions

Entertainment

Surveys

Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Pointillist

JUNE 6, 2018

I think another challenge is capturing and quantifying the impact of customer emotion. There isn’t a metric or number that you put around it, so it’s hard to quantify the impact of emotions. Is it predictive analytics? Right now, it’s mostly about getting feedback from customers in the form of survey data.

Journey mapping

Journey mapping Customer Experience Chief Customer Officer Metrics

Can Social Media Help in Retaining Your Customers?

LiveChat

MARCH 20, 2018

Invest in all channels that can help in improving your customers’ experience. According to a Harvard Business Review study titled, “ The New Science of Customer Emotions: ”. Fully connected customers are 52% more valuable, on average than those who are just highly satisfied. Gain insights from social media analytics.

Customer retention

Customer retention Metrics Customer emotions Analytics

Customer Contact Central

Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP

Can Social Media Help in Retaining Your Customers?

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