Breaking Down Customer Experience Challenges: A Conversation with Annette Franz, CCXP
Pointillist
JUNE 6, 2018
But there are general metrics of success around the work that they’re doing. Swati: What kind of CX metrics do organizations employ to measure success? Annette: Determining metrics starts with defining desired outcomes. Once you know what success looks like, then you can assign metrics to measure progress.
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