Analytics, Customer emotions, Employee engagement and Quality management

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Analytics

Customer emotions

Employee engagement

Quality management

Three Ways to Get More Value from Your Workforce Optimization Platform

Avaya

JUNE 18, 2018

Workforce optimization solutions play a key role in helping you transform your customer engagement initiatives, improve the productivity of customer support personnel, and comply with ever-increasing regulations. There are two types of Speech Analytics applications.

Quality management

Quality management Analytics Coaching Contact Center

The importance of emotional intelligence in the contact centre

Enghouse Interactive

APRIL 30, 2021

EI is not something that you just learn once – it needs to be constantly worked at and has to be supported by the culture of your contact centre if you are to gain consistent benefits, both internally and with customers.

Analytics

Analytics Customer emotions Employee engagement Chatbots

Customer Contact Central

Three Ways to Get More Value from Your Workforce Optimization Platform

The importance of emotional intelligence in the contact centre

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