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Deploy self-service question answering with the QnABot on AWS solution powered by Amazon Lex with Amazon Kendra and large language models

AWS Machine Learning

QnABot allows you to quickly deploy self-service conversational AI into your contact center, websites, and social media channels, reducing costs, shortening hold times, and improving customer experience and brand sentiment. This solution can be utilized with both Amazon Connect and other on-prem and cloud contact centers.

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4 Contact Center Challenges and How to Solve Them

Aria Solutions

In previous years, the contact center was seen as an operational necessity, an important but non-strategic wing of an organization. Customer experience (CX) is now understood to be among the most powerful differentiators for businesses today. Lack of Contact Center Visibility. That has changed. Inflexible Infrastructure.

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What Is UCaaS? And What Are Its Benefits For Contact Centers?

NobelBiz

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. Similarly, this consistent experience across multiple technologies can help the consumer experience. This facilitates the use of analytical tools to make more informed judgments.

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What Is UCaaS And What Are Its Benefits For Contact Centers?

NobelBiz

Typical Functions of VoIP VoIP is a digital telephone service that transports and delivers conversations over the Internet. Similarly, this consistent experience across multiple technologies can help the consumer experience. This facilitates the use of analytical tools to make more informed judgments.