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AI Call Center: How AI Can Improve Sales & Support Performance?

JustCall

APRIL 26, 2022

AI is now an integral part of many sales and customer support teams, assisting them to close more deals, enhance customer satisfaction (CSAT) score, and get more wins. The modern solutions are amplifying training and coaching, helping reps be more productive and achieve enhanced performance. Coaching insights.

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Call Center Sales Interactive Voice Response call center software 52
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10 Tactics To Improve CX Through Contact Center IVR Messaging

NobelBiz

FEBRUARY 7, 2022

But the debate is still out in trying to determine if this should remove post-call analytics. Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome.

Interactive Voice Response 52
Interactive Voice Response Contact Center contact center solutions Feedback 52
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