20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them


Fortunately, there are valuable tools that can help you gain deeper insights, such as speech analytics , to better leverage your data and boost call center performance. Agents who rely on the knowledge base to get answers are able to give more accurate answers to callers.

14 Ways Call Centers are Rocking Today’s Education Industry


The Solution: Desperate for a solution, some have adopted the idea of shared service models while others are more keen on adopting digital technology and analytics-driven methods to transform their administrative processes.