In the midst of technological advancement in contact centers, it pays great dividends to remember people still matter
Robert Davis
OCTOBER 12, 2017
Artificial intelligence (AI), chatbots, omnichannel, cloud, big data and speech analytics (just to name a few) are disrupting 25 years of traditional thought about customer service. Here are just a few questions around why people still matter: Have your call flows been analyzed and revised with consideration of the new customer journey?
48 
Let's personalize your content