Analytics call center professionals call center software Coaching 
Fonolo
JUNE 17, 2015
Use speech analytics to identify training needs. What is call center training? Call center training is any course, seminar, video, coaching session or other activity that teaches the skills and behavior required for success in a call center. Call Center Training Best Practice.
Tenfold - Contact Center Blog
JULY 9, 2018
To calculate for the Service Level, divide the total number of calls answered within the threshold by the total number of calls and the total number of abandoned calls. A 2016 survey by Call Center Helper shared that 62.7% of call center professionals view Service Level as the most essential KPI.
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