NobelBiz

APRIL 18, 2023

As we will see, this can include strategies like automation, data analytics, digital transformation initiatives, and continuous improvement programs aimed at achieving measurable performance improvements beyond traditional metrics. A well-calibrated IVR system is the cornerstone for intelligent contact center automation.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52

Interaction Metrics

JULY 10, 2023

When customers give feedback through surveys and in day-to-day conversations with your company, that’s unstructured data. One of the most widespread uses of AI to improve the customer experience is the chatbot, which attempts to mimic a human conversation. But that just isn’t true.

B2B 48

B2B Customer Experience Chatbots Feedback 48

CSM Magazine

JANUARY 21, 2021

Part of this can be automated, where a chatbot is used upfront to check the knowledge base for an answer to a FAQ. Using the Salesforce integrations tools, businesses remove the need to following up with a survey as they are automatically adding customer conversation to CRM and Analytics. Taking Tech Stack to the next level.

Calibration 52

Calibration CRM Chatbots Feedback 52

pindrop

OCTOBER 21, 2021

Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. Goal : Leveraging data, analytics and AI to automate and optimize agent training and onboarding processes Analytics – Interaction analytics, real-time decisioning and business intelligence for superior agent performance.

Contact Center 57

Contact Center Interactive Voice Response Self service Call Center 57