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Cloud Contact Center Solutions Continue Upward Trajectory

DMG Consulting

As this market matures, a vast ecosystem of partners has emerged to participate in this large revenue opportunity. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations. MARKET BENEFITS AND POTENTIAL. As of the end of 2016, DMG estimates that the revenue size of the cloud-based contact center infrastructure market (excluding carrier revenue) was at least $2.8