Call Center Metrics: Examples, Tips & Best Practices
Callminer
NOVEMBER 25, 2019
” – The 10 Best Metrics To Measure Call Center Agent Productivity , Playvox; Twitter: @Playvox. ” – Dan Leubitz, 13 KPI’S for Outbound Call Centers that you must be following , Deskforce; Twitter: @deskforce. Streamline your agents’ call scripts for better first call close results.
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