product sms-bot Analytics Banking Groups Scripts 
Fonolo
MARCH 7, 2023
Human assistance may be offered over SMS instead of voice. For example, if a company is boasting about banking-by-chatbot, ask yourself how much of that interaction was previously done over their website, and thus already in the self-serve realm? One such example is the sommelier-in-a-bot launched by Lidl.
Tenfold - Contact Center Blog
DECEMBER 28, 2017
Improved agent efficiency and productivity turn call centers from a cost into a profit. An efficient workforce management approach combines demand generation, skills repository, talent acquisition, allocation, learning and analytics to deliver robust talent connect. Leading Technologies for Workforce Management in Call Centers.
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