3CLogic

JANUARY 24, 2024

Additionally, AI can help contact center supervisors and administrators automate the often arduous task of creating reports — instead providing intelligent AI-powered analytics, insights, and coaching to drive higher-performing agents while improving customer experiences. AI in customer service does have its limitations.

Contact Center 64

Contact Center Virtual Agent Self service CRM 64

Vonage

MARCH 27, 2018

For example, if a customer calls a bank to change their address, their underlying goal is really to ensure that their banking will be effective and convenient for them in their new location. Employ systems to understand your customers. Design emotion into the key moments of CX. Six steps to get started.

Banking 91

Banking Coaching Government Analytics 91

Balto

SEPTEMBER 12, 2023

The transformative shift to digital interactions has changed customer expectations to include 24/7 self-service and personalized and consistent digital experiences across different channels and platforms. Striking a Balance: Data Security and Customer Convenience Customer convenience shouldn’t come at the expense of compromised data security.

Customer Experience 52

Customer Experience Customer centricity Coaching Analytics 52