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Maximizing Success in Call Center Campaigns

NobelBiz

Call4You Marketing implemented NobelBiz Omni+, an advanced, full-featured cloud contact center solution equipped with an impressive stack of options and features that can be easily integrated, customized, and optimized to any contact center use case.

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The Ultimate Guide to Creating a Successful Predictive Dialer Campaign for Your Business

NobelBiz

It automatically dials multiple phone numbers simultaneously and uses algorithms to predict when an agent will be available to handle a call. The software utilizes predictive analytics and advanced machine learning to calculate the average call handling time and the average time between calls.

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How to Improve Employee Retention in Your Contact Center

3CLogic

Monitoring agent performance metrics — which includes service level, agent schedule adherence, call resolution, average handle time, and customer satisfaction — is critical for identifying opportunities to improve. With the right strategies, high employee turnover could become a thing of the past in your contact center.