Analytics At home agents Feedback Service level 
Insite Managed Solutions
MAY 23, 2013
Customer Feedback: When it comes to improving customer interaction, a whopping 38% of call center managers say that measuring results are one of their biggest challenges. Speech Analytics: Speech analytics measure how a caller feels by analyzing the tone, speed, and loudness of their voice. Top 5 Self-Service Pitfalls.
Serenova
AUGUST 23, 2019
But striking the balance of maintaining high service levels while controlling costs is tricky. The result is blocked calls, unavailable service, poor overall customer experience and, ultimately, lost business. With the cloud, supervisors can give feedback to agents regardless of their location.
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