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Mastering Call Handling Techniques: Elevate Your Customer Service Game

Call Experts

APRIL 8, 2024

Time Management: Strive for efficiency without rushing the caller. Ensure that each call receives the time it needs for resolution. Call Analytics: Use call analytics tools to track call volume, duration, and customer satisfaction metrics. Patience: Understand that some customers may be frustrated or upset.

Customer Service 52
Customer Service Interactive Voice Response Call Center Scripts 52
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Mastering Call Handling Techniques: Elevate Your Customer Service Game

Call Experts

SEPTEMBER 15, 2023

Time Management: Strive for efficiency without rushing the caller. Ensure that each call receives the time it needs for resolution. Call Analytics: Use call analytics tools to track call volume, duration, and customer satisfaction metrics. Patience: Understand that some customers may be frustrated or upset.

Customer Service 59
Customer Service Interactive Voice Response Call Center Scripts 59
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