Analysis, Caller satisfaction and Marketing

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Analysis

Caller satisfaction

Marketing

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Callminer

OCTOBER 11, 2018

Nate is the Marketing and IT Manager for Maple Holistics , a company that provides all-natural and cruelty-free personal care products. Nate specializes in digital marketing as well as data curation and protection. Ben M Roberts is the Head of Marketing for a SaaS startup called Talkative. Nate Masterson @MapleHolistics.

Call Center

Call Center Metrics Contact Center Wait times

Why Customer Experience is Like Sex in High School

Customer Relationship Metrics

JANUARY 11, 2017

doesn’t she work in marketing?!). The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. We examined the caller evaluations and measured FCR rates over a continuous six-month period. It’s liberating.

Customer Experience

Customer Experience Interactive Voice Response Caller satisfaction Calibration

Webinars

Manual Call Reviews? Theres a Better Way!

MORE WEBINARS

Customer Contact Central

20 Call Center Pros Share the Most Undervalued Call Center Metrics and How To Better Leverage Them

Why Customer Experience is Like Sex in High School

Webinars

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