JustCall

APRIL 26, 2022

AI is now an integral part of many sales and customer support teams, assisting them to close more deals, enhance customer satisfaction (CSAT) score, and get more wins. The modern solutions are amplifying training and coaching, helping reps be more productive and achieve enhanced performance. Sentiment analysis.

Call Center 52

Call Center Sales Interactive Voice Response call center software 52

NobelBiz

FEBRUARY 7, 2022

Discover more about The Future of Post-Call Analysis in Contact Centers from our first contact podcast series. Bruce Belfiore, CEO and Senior Research Executive of Benchmark Portal, thinks it’s oftentimes overlooked and combined with proper coaching, it will significantly improve the communication outcome.

Interactive Voice Response 52

Interactive Voice Response Contact Center contact center solutions Feedback 52

Customer Relationship Metrics

JANUARY 11, 2017

The anonymity of the contact center agents in “Contact Center B” perpetuated their “not my problem” attitude with respect to overall center performance and caller satisfaction. This baseline of performance was established as part of the analysis and reporting process after the first month’s data and then progress was tracked.

Customer Experience 67

Customer Experience Interactive Voice Response Caller satisfaction Calibration 67