Airlines Contact center software Interactive Voice Response Multichannel 
VocalCom
APRIL 9, 2018
AI may also be used to make IVR menus function more efficiently, routing customers to qualified agents as quickly as possible. For example, many airlines are using this technology to help customers check in for flights more efficiently and notify them when there are schedule changes. Determine when human assistance is needed.
VocalCom
OCTOBER 22, 2018
Airlines might send information about upcoming flights and offer early check-in. AI may also be used to power your IVR system, enabling customers find quick answers or routing them to agents when human assistance is needed. There are many ways to stay a step ahead of customers during a service interaction.
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