Airlines Chatbots Cloud contact Interactive Voice Response 
Babelforce
NOVEMBER 4, 2021
You can use chatbots to automate WhatsApp conversations. It’s similar to self-service IVR but for messaging. Just encourage customers to switch channels within your IVR. Proactive support is when you solve an issue or help a customer solve an issue before the customer contacts you about the problem.
VocalCom
APRIL 9, 2018
For example, chatbots may assist customers who wish to update their personal information or seek an answer to a frequently asked question. AI may also be used to make IVR menus function more efficiently, routing customers to qualified agents as quickly as possible. Determine when human assistance is needed. Keep customers updated.
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