CX / VoC: DIY or Hire a Guide?
CX Journey
NOVEMBER 6, 2014
Gear required for this trip is moderate and can fit in one large per person duffel to be checked with the airline. What This Means for VoC / CX In-house customer experience teams face a similar dilemma when deciding whether or not to hire a vendor or consultant and to what degree. His value is worth his weight in golden pesos.
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