CSAT Score: Everything You Need To Know About Customer Satisfaction Scores (Updated March 2022)
Netomi
MARCH 27, 2022
In Economy airline travel , there’s no expectation for a glass of champagne before takeoff. When measuring CSAT, it’s important to understand the different circumstances of your individual customers to glean actionable insights. The airline, though, had nothing to do with security delays. Banks: 80% . Airlines: 74% .
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