VocalCom

FEBRUARY 27, 2018

Many industries are using chatbots in this capacity with great success—notably, the airline and banking sectors. United Airlines uses a chatbot called AutoPilot to help customers with all their flight information needs, while Bank of America’s “Erica” chatbot helps customers with nearly every aspect of account management.

Chatbots 90

Chatbots Customer Service Airlines Contact center software 90

VocalCom

APRIL 9, 2018

For example, many airlines are using this technology to help customers check in for flights more efficiently and notify them when there are schedule changes. Banks also offer virtual assistants to help customers keep track of their finances and even make investing decisions.

Customer Service 48

Customer Service Self service Contact center software Chatbots 48

VocalCom

OCTOBER 22, 2018

Airlines might send information about upcoming flights and offer early check-in. Banks may also send monthly reminders about payments. To deliver the very best customer experiences, learn about Vocalcom, a global leader in AI-powered contact center software solutions and premium omnichannel customer interaction platform.

Contact center software 48

Contact center software Airlines Interactive Voice Response Surveys 48