Agent Empowerment Feedback First call resolution Wait times 
NobelBiz
MARCH 5, 2024
Types of Call Center Reports So what type of call center reports are there? Customer Satisfaction Reports: These reports dive into customer feedback and service satisfaction levels, offering insights into the customer journey and identifying opportunities to enhance the customer experience.
Callminer
AUGUST 1, 2017
They don’t do anything else except maybe monitor a few calls and give some feedback. If someone is making a mistake for two months waiting for his/her quarterly coaching session, thousands of dollars can be lost. This will improve campaign performance overall including agents’ service levels. Jeff Greenfield.
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