Agent Empowerment: Putting Firstline Employees First in the Contact Center
Noble Systems
JANUARY 29, 2019
Businesses that continue to ignore the needs of firstline employees – such as contact center agents – do so at their own peril. Agent Experience Demands No Friction and Easy Access to Data. The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.
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