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Agent Empowerment: Putting Firstline Employees First in the Contact Center

Noble Systems

Businesses that continue to ignore the needs of firstline employees – such as contact center agents – do so at their own peril. Agent Experience Demands No Friction and Easy Access to Data. The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.

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Agent Empowerment: Putting Firstline Employees First in the Contact Center

Noble Systems

Businesses that continue to ignore the needs of firstline employees – such as contact center agents – do so at their own peril. Agent Experience Demands No Friction and Easy Access to Data. The post Agent Empowerment: Putting Firstline Employees First in the Contact Center appeared first on Noble Systems.

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My Agent eXperience Selected as 2016 Customer Product of the Year

NICE inContact

We are thrilled to announce that Customer Magazine has selected inContact My Agent eXperience™ (MAX) as a 2016 Customer Product of the Year. Each year Customer Magazine identifies outstanding achievements within the call center/CRM industry and awards the most innovative customer experience technology solutions.

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Calabrio Awarded Workforce Innovation of the Year at Customer Contact Week Excellence Awards

CSM Magazine

Agent Empowerment and Scheduling: Grant is Calabrio ONE’s AI-enabled virtual assistant who has revolutionised scheduling for agents and managers alike. Grant liberates agents from mundane tasks empowering them to maximise their time.

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Free Webinar: Redefining Customer Support Experiences

CSM Magazine

Transformative Tech – Examine the ways in which technological solutions such as chatbots, AI, and agent empowerment tools are revolutionizing customer support by improving operational efficiency. Humanizing Digital – Discover how the secret to an exceptional support team lies within the harmony of human & digital assets.

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How to Create a Successful Customer Experience Strategy: A Complete Guide

CSM Magazine

Allow agents to focus on more complex tasks by reducing the need to attend to every customer. Promotes agent empowerment as it deflects large number of calls to self-service channels. Some benefits of AI-powered self-service portals and chatbots include the following: Auto responses to frequently asked questions by customers.

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AI in Customer Service: Is It Hype or Is It Happening?

CSM Magazine

This is hugely significant because it means that your customers won’t just get faster responses. They’ll get better ones, every time.