Agent Empowerment Customer retention Employee engagement 
TechSee
APRIL 16, 2019
Acknowledging and addressing agent pain points – such as lack of career progression, low pay, frustration with repetitive tasks and inadequate technology – demonstrates effective leadership and helps the drive toward agent empowerment, ultimately benefiting contact center productivity. Improving Contact Center Culture.
Calabrio
OCTOBER 15, 2019
This event is the perfect opportunity to let our customers shine by turning the spotlight on the successes they have achieved using Calabrio. Idaho Central continuously improves frontline engagement and performance and encourages agent empowerment—all backed by Calabrio’s integrated workforce management (WFM) platform.
Expert insights. Personalized for you.
126 
Let's personalize your content