Agent Empowerment, Customer effort, Management and Morale

How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences

SharpenCX

DECEMBER 30, 2019

When your agents work hard for your customers, they reduce customer effort and build positive customer relationships. Given that a whopping 96% of customers are disloyal after a high-effort experience, we know that low-effort customer experiences are happier ones.

Agent Empowerment

Agent Empowerment Contact Center Contact center software Morale

Customer Experience Isn’t a Guessing Game: Get 5 Actionable Methods and the Customer Service KPI Categories You Need to Put Your Data to Work for an Off-The-Chart CX

SharpenCX

OCTOBER 8, 2019

It lives in how you use your insights to fuel positive changes that improve your customer and agent experience. Your data is a powerhouse of information that lets you spot operational inefficiencies, agent empowerment issues, or inaccuracies that make your customer interactions difficult. It’s time to use it.

Coaching

Coaching Average Handle Time Metrics Customer Experience

Customer Experience Isn’t a Guessing Game: Get 5 Actionable Methods and the Customer Service KPI Categories You Need to Put Your Data to Work for an Off-The-Chart CX

SharpenCX

OCTOBER 8, 2019

Coaching

Coaching Average Handle Time Metrics Customer Experience

Customer Contact Central

How to Keep Your Customers Happy in a World with the Highest Expectations: 6 Data-Backed Methods to Put People First and Build Positive Experiences

Customer Experience Isn’t a Guessing Game: Get 5 Actionable Methods and the Customer Service KPI Categories You Need to Put Your Data to Work for an Off-The-Chart CX

Customer Experience Isn’t a Guessing Game: Get 5 Actionable Methods and the Customer Service KPI Categories You Need to Put Your Data to Work for an Off-The-Chart CX

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