Agent Empowerment, Contact Center, Gamification and Presentation

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Agent Empowerment

Contact Center

Gamification

Presentation

Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

Balto

SEPTEMBER 21, 2022

Reaffirms commitment to agent empowerment for retention and growth in the contact center. The robust feature-set slated for release in October will include: Agent-sourced content. Selected agents can add their voice to the playbook, test new checklist items, and snooze or minimize prompts. Gamification.

Agent Empowerment

Agent Empowerment Contact Center Gamification contact center workforce

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

TechSee

MARCH 7, 2019

The contact center industry continues to face extremely high agent turnover, with some outbound and telemarketing centers experiencing attrition rates as high as 27% annually. Contact centers are ready for change. Current approaches to agent empowerment. Building a better VEA.

Gamification

Gamification Contact Center Agent Empowerment Self service

Customer Contact Central

Balto Elevates the Agent Experience in the Contact Center with New Suite of Features

Buddying Up – Putting Virtual Employee Assistants at the Heart of Agent Development

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