Balto Elevates the Agent Experience in the Contact Center with New Suite of Features
Balto
SEPTEMBER 21, 2022
Reaffirms commitment to agent empowerment for retention and growth in the contact center. The robust feature-set slated for release in October will include: Agent-sourced content. Selected agents can add their voice to the playbook, test new checklist items, and snooze or minimize prompts. Gamification.
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