JustCall
MARCH 9, 2023
While your call agents strive for favorable first-call resolution metrics, your business should focus on providing them with the right customer contact center software that lets them do their job well. What are Contact Center Software Solutions?
SharpenCX
APRIL 29, 2020
Once you have these predictions on deck, you can use WFM tools (like Sharpen + Community WFM ) and additional service-level metrics to figure out how many agents you need to take care of incoming customer needs. Then, agents can work amongst themselves to move shifts around, without impacting customer service level.
Expert insights. Personalized for you.
52 
Let's personalize your content