Agent Empowerment Consulting Interactive Voice Response Surveys 
Global Response
MARCH 26, 2024
Review survey responses and analyze call recordings to understand why specific calls weren’t resolved the first time. Do your agents need a bit more training? Do your agents need a bit more training? This technology can be used in IVR systems to better understand customer requests and route calls more accurately.
Callminer
AUGUST 1, 2017
Our solution, VIA Contact Centre, is actually an adapted form of Skype for Business that offers added benefits to the contact center like call recording, smart agent selection, and interactive voice response – the latter is particularly useful as it negates the need for switchboards entirely. James Pollard.
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