How Contact Center Agent Burnout Decreases Productivity (And What You Can Do About It)
Playvox
FEBRUARY 2, 2022
Preventing Agent Burnout. Most fundamentally you need to promote a culture of agent empowerment. When you hire and onboard agents and managers with intention and care, you increase your chances of creating a positive and empowering culture. There are a number of steps you can take to prevent burnout.
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