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Trends to Improve Your Contact Center in 2024

Calltools

APRIL 3, 2024

Now that many software solutions have moved to the cloud, contact centers can give remote employees access to the tools they need. Remote work should help lower your turnover rate, improve engagement, and give you a more dynamic workforce that lets you pull in remote agents during busy hours.

Contact Center 52
Contact Center Interactive Voice Response Agent Empowerment Self service 52
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What Is Call Center Reporting & How Does It Work?

NobelBiz

MARCH 5, 2024

Agent Empowerment and Efficiency : Our solutions provide detailed performance analytics, facilitating targeted training and development programs that empower agents and enhance productivity. Strategy : Utilize industry reports and benchmarking studies to gauge your performance against peers.

Call Center 59
Call Center Contact Center Abandon rate Average Handle Time 59
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