Agent Empowerment Average Handle Time Feedback industry standards 
NobelBiz
MARCH 5, 2024
Customer Satisfaction Reports: These reports dive into customer feedback and service satisfaction levels, offering insights into the customer journey and identifying opportunities to enhance the customer experience. Lee Davis – tech analyst, Forbes contributor. Types of Call Center Reports So what type of call center reports are there?
Callminer
AUGUST 1, 2017
Many agents end up with multiple tabs open on their screens, flipping between them to complete the inquiry generation process. Average handling times (AHT) increase. They don’t do anything else except maybe monitor a few calls and give some feedback. Errors happen. Compliance missteps occur. Jeff Greenfield.
Expert insights. Personalized for you.
59 
Let's personalize your content