Remove Agent Empowerment Remove Average Handle Time Remove Customer effort Remove Self service
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How to Create a Successful Customer Experience Strategy: A Complete Guide

CSM Magazine

For instance, 70% of customers now expect a self-service portal on websites. Some benefits of AI-powered self-service portals and chatbots include the following: Auto responses to frequently asked questions by customers. AI chatbots assist in personalized, quick responses. Measure your CX metrics.