Customer Experience Isn’t a Guessing Game: Get 5 Actionable Methods and the Customer Service KPI Categories You Need to Put Your Data to Work for an Off-The-Chart CX
SharpenCX
OCTOBER 8, 2019
Research out of the University of Texas found that increasing data’s usability by only 10% would cause an average revenue boost of $2 billion for Fortune 1000 companies. We’ve been conditioned to understand that intelligent analytics give us a clear view of what’s happening with our business. It’s time to use it.
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