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Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

The whole team benefits before, during, and after an internal promotion.” – Michelle Barbeau, Senior Customer Enablement Manager The only metric which didn’t improve linearly with rate of internal promotion was whether or not respondents were actively working towards a promotion. Suddenly, their work has greater meaning and impact.

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Contact Center Coaching Surveys Scripts 52
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Contact Center 101: A Comprehensive Guide

JustCall

MARCH 7, 2023

You need to consider whether you have real estate to spare for the contact center. Know How to Measure Performance Not every contact center agent you hire would have the same performance – they would all have their own strengths and weaknesses. Set a minimum service level for every agent.

Contact Center 52
Contact Center Multichannel Contact center software contact center solutions 52
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