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Remove Agent burnout Remove Management Remove Virtual Agent Related Topics
Big data Chatbots Average Handle Time Self service Service level Wait times Interactive Voice Response Contact Center Coaching Personalization More Related Topics >
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Embracing Conversational AI for Contact Center Success in 2023

SmartAction

JUNE 27, 2023

Let’s address the common objections and show you how to overcome them with conversational AI and virtual agents. By deploying virtual agents, you can reduce the need for a large workforce to handle routine inquiries. Today’s virtual agents are far from the robotic voices of the past. No worries!

Contact Center 83
Contact Center Virtual Agent Agent burnout Self service 83
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What Is Contact Center AI?

Balto

MARCH 29, 2023

The AI puts that company’s query at the top of the queue and routes it to the most suitable agent with an Automatic Call Distribution (ACD) system so that they can get support quickly. Analyzing Big Data Call centers collect a huge amount of data on their customers and how they interact with their businesses.

Contact Center 52
Contact Center Interactive Voice Response Coaching Virtual Agent 52
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