Agent burnout Management Real estate Scripts 
JustCall
MARCH 7, 2023
A contact center is a facility in a business that enables it to manage all its customer interactions happening over multiple channels. Telephonic conversations can be integrated into contact centers; however, these departments are majorly responsible for managing digital communications. How Does a Contact Center Work?
Balto
FEBRUARY 6, 2023
Here’s why: The contact center is a people person’s dream job —agents get to work on their social skills, form relationships with others, and solve problems for customers. There’s plenty of room for advancement: 68% of tenured agents were actively working towards a promotion and 84.7% Basically, they’re happy where they are.
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