Agent burnout First call resolution Strategy Time management 
aircall
DECEMBER 28, 2020
Many companies have found that it’s a good strategy to assign a buddy to new employees, so they have someone to ask questions in addition to their manager. At the same time, managers must ensure that all team members are working toward the same goals. Support agent burnout. Abandoned calls.
Noble Systems
OCTOBER 21, 2020
The ACD takes all of this information into consideration, scans it against the rules that have been configured, and makes an educated decision about where the call should be directed. 6 common strategies for call distribution. There are several methods for call distribution. Is the ACD interface easy to learn and use?
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